Support

Thank you for your interest
in our products!

We would be happy to assist you with any questions you might have regarding service, or a quote for a new system. If you have a laser to return for service, please box the unit well, and provide a contact name and address as well at the company name and address and mail it to:

Lumberline Laser, Inc.

12119 NE 99th St. Suite 2040
Vancouver, WA 98682

Call Us Toll Free

855-686-3077

We will review the unit and give you a call or email the contact information you provide upon receipt.

Suport & Service

Before you contact us we recommend that you take a look at some frequently asked service and support questions below. If you don’t find the answer you are looking for fill out the form below!

Have a unit that you need to return for service?

Box well, and ship to us here:

Lumberline Laser, Inc.
12119 NE 99th St. Suite 2040
Vancouver, WA 98682

Include address, contact name, phone number, and email.

We will check the unit out and typically respond the day we receive the unit.

What is our warranty?

See our warranty page!

My laser has no or very little output

Did you power cycle the laser and still nothing?

Unit must be sent in for repair.

The indicator light on the back of the unit is lit up?

IF YES: Send unit in for repair

IF NO: Is it an “R” series laser?

A: You may have a bad power supply. If you have another unit, swap the PSU and see if that works, if it does, you need to order an SA-115 power supply, If not, the unit must be sent in for repair. See below info.

IF NO: It is not an “R” unit with separate PSU.

A: The laser needs to be returned for service. See below info.

 

Box well, and ship to us here:

Lumberline Laser, Inc.
12119 NE 99th St. Suite 2040
Vancouver, WA 98682
Include address, contact name, phone number, email

We will check the unit out and typically respond the day we receive the unit.

The laser goes off, and I unplug the unit but it doesn’t stay on. (Have to keep resetting it)

Is the unit on a Rip Saw?

IF YES: Static from the dust collection system may be causing the laser to fault and require a reset. Route the power supply cable well away from the dust pipe and confirm the machine, and collection system is grounded well. If the problem persists, the unit should be sent in for service.

IF NO: The unit should be returned for repair. See info below.

Box well, and ship to us here:

Lumberline Laser, Inc.
12119 NE 99th St. Suite 2040
Vancouver, WA 98682

Include address, contact name, phone number, email.

We will check the unit out and typically respond the day we receive the unit.

The line looks fuzzy

Have you cleaned the lens? You can use windex or alcohol to clean the lens gently. Visually confirm that the cleaning was successful and all dust, pitch, or other has been removed.

I’ve cleaned it and it is still fuzzy.

A: The lens may be out of adjustment, or moisture is in the lens assy. These are thing that require factory service. See info below.

Box well, and ship to us here:

Lumberline Laser, Inc.
12119 NE 99th St. Suite 2040
Vancouver, WA 98682

Include address, contact name, phone number, email.

We will check the unit out and typically respond the day we receive the unit.

I have a broken bracket that I need to replace.

Give us a call and we can figure out what parts you need to get you back up and running!

Contact Us

Take a moment and fill out the form below so we can best help.

Still Have Questions?
Check Out The Rest Of Our FAQ’s.