I have no laser output but the light on the back is lit up.

 In

The indicator light shows if the laser is receiving power input. If you have no laser line output or it’s weak and the light is on you will need to send the unit in for servicing.

Please indicate what model the laser is. These can be determined by the LED indicator light: Green (R Series), Red (LV Series), Yellow (B Series).

Box well, and ship to us here:

Lumberline Laser, Inc.
12119 NE 99th St. Suite 2040
Vancouver, WA 98682
Include address, contact name, phone number, email

We will check the unit out and typically respond the day we receive the unit.